Partners IN Salford

Taking the Spotlights forward

Draft Spotlight Toolkit

Spotlight Tookit Final Version (waiting for sign-off from LSP Exec and LAA Programme Board)

Support materials ( most of these are embedded files within the toolkit)

You might find the Local Government Association's web pages on Customer Insight- (guidance on the type of customer information that service providers might find useful to collect when they are trying to understand their service users, as well as guidance on data protection, personal information) and Segmentation (information on how best to understand customers as diverse groups of people who might have quite different needs.)

End of Spotlight presentations

The end of each six week Spotlight is marked with a presentation to a high level panel of partners, including the council's chief executive, the LSP chair, other members of the LSP executive and local councillors. This presentation outlines the findings of each Spotlight and proposes immediate, medium and long term changes to improve delivery.

Each pilot also produces a delivery agreement outlining future actions and who will undertake them.

Spotlight Evaluation

The LSP's Executive commissioned a review of the Spotlight process which reported to the LSP executive on the 26th March 2008.

Spotlight Evaluation Presentation

Partners IN Salford, 2nd Floor Unity House, Salford Civic Centre, Chorley Road, Swinton, M27 5FJ   Telephone 0161 793 2929    partnersinsalford@salford.gov.uk